Day 1

Timings Contents
8:30am - 9:00am Registration, tea, coffee and networking
9:00am - 9:30am David Barrett, COO, cut-e Group and Colm McLoughlin, Executive Vice Chairman, Dubai Duty Free

Welcome to The Global Retail and Hospitality Talent Summit from cut-e and Dubai Duty Free
9:30am - 10:10am Rachael Green, Manager - Recruitment and Employee Development, Dubai Duty Free

Maximizing External and Internal Talent Pools
10:10am - 10:50am David Barrett, COO, cut-e Group

A global perspective on retail and hospitality recruitment - Driving revenue generation and cost savings through talent technology and talent analytics
10:50am - 11:20am Tea and coffee break
11:20am - 12:00am Panel discussion

Measuring talent to drive business metrics
12:00am - 12:40am Kjersti Arnesdatter Evensen, HR business partner, Elkjøp Nordic

Increasing sales productivity through predictive analytics
12:40am - 1:20pm Dr. Alia Al Serkal, Senior Director Talent Management, du

Identifying frontline sales and sales management potential and capability. Developing a talent acquistion and development strategy for a customer facing telecom in the Middle East
1:20pm - 2:20pm Lunch
2:20pm - 3:00pm Lauri Hulsbergen, Director, People, Communications & IT, Burger King

The Burger King Leadership Development Programme
3:00pm - 3:40pm Bridget Lea, General Manager of Stores, O2 Telefónica UK

Making Retail Remarkable- by breaking the traditional rules of retail and relentlessly focussing on the needs of the customer we show how you can deliver game changing customer experiences as well as the bottom line results for your shareholder craves
3:40pm - 4:20pm Panel discussion

Developing talent for the future
4:20pm - 4:30pm Thank you and close
4:30pm - 6:00pm Tea, coffee and networking
7:00pm Networking dinner

Day 2

Timings Contents
8:30am - 9:00am Tea, coffee and networking
9:00am - 9:30am David Barrett, COO, cut-e Group

Welcome from cut-e
9:30am - 10:10am Bill Boorman, Founder, Founder #tru Conferences, Speaker; Blogger and Advisor

Recruitment myths, legends and crystal ball moments
10:10am -10:50am Tim A. Ackermann, Vice President Talent Acquisition, Zalando

Being serious about games - A view of what this means in the areas of talent attraction and assessment
10:50am - 11:20am Tea and coffee break
11:20am - 12:00am Panel Discussion

The next big thing in retail and hospitality talent
12:00am - 12:40am Anton Knopff, HR Coordinator, Parks and Resorts

Creating World Class Experiences - The HR work behind the success of Parks and Resorts
12:40am - 1:20pm Espen Skorstad, Managing Director, cut-e Norway

The future of assessment and what this means for retail and hospitality recruitment
1:20pm - 2:20pm Lunch
2:20pm - 3:00pm Jennifer Lee, Chief People Officer, Amaris Hospitality and Sam Shepherd, Head of HR, Amaris Hospitality

Developing a talent strategy for the hospitality industry using a values based model
3:00pm - 3:40pm Henric Bruvik, Managing Director, cut-e Sweden and Mats Wernheim, CEO, ZeroLime

Transcom - Should I stay or should I go? - Increasing profitability by focusing on retention in the selection of call centre employees
3:40pm - 4:20pm Panel Discussion

Building a culture and values based talent strategy
4:20pm - 4:30pm Thank you and close
4:30pm - 6:00pm Tea, coffee and networking