challenge
The client planned to introduce a standardized approach to multi-rater feedback on various management levels and in all international locations, branches and regions. The system needed to support a very complex and flexible workflow and complete tailoring of the content and the reports involved to match the client’s competency model.

solution
cut-e delivered a system that provided exactly the flexibility and complexity the client wanted. The system supported
>>  various feedback process designs
>>  automated routines for process start-up, feedback reminders and report production
>>  up to nine simultaneous groups of feedback providers
>>  a number of pre-configured competency lists and questionnaires
>>  multiple languages (including Asian character sets)
>>  highly tailored reports, including complex graphical and narrative output

The system was hosted on cut-e’s secure servers, but provided a feedback cockpit for the client to control and administer the feedback processes.

benefit
The client was able to replace its existing, but outdated feedback system with a tool that provided everything they needed, within just a few months. The multi-rater approach was piloted successfully on senior executive level, receiving very positive feedback from all regions involved. As a consequence, the client was able to standardize and control the feedback processes used in the corporation, ensuring similar quality of results and follow-up on a worldwide plane.