Are you a problem solver? Do you love communicating with people? Do you have an engaging personality and are keen to work in the field of customer care and support? Then this is the role for you! We are looking for a highly motivated
Global Support Agent
to join our expanding Support Team in Loughrea, Ireland on day shifts (9am – 5.15pm).
What to expect?
Your primary objective will be to make sure that our customers and clients have a seamless experience throughout their use of our online assessment tools.
- the effective use of the systems and tools available to the Support Centre
- helping candidates with their questions concerning the completion of our online testing tools
- being the first point of contact for all our client queries
- providing guidance to our clients via email
- delivering technical support to internal and external clients
- liaising with the appropriate departments to enable a quick resolution for the candidate
Skills and Qualifications
- Fluent in both verbal and written English
- Strong communication skills
- Ability to work on own initiative with a positive attitude to problem-solving
- Good knowledge of computers and adaptable to using various systems
- Excellent attention to detail, accuracy and ability to multitask
- Availability and willingness to work outside of regular hours is required
- Authorised to live and work in Ireland
What we offer:
- Flat hierarchies and an open, internationally minded company
- The opportunity to work with the best team in the world (we know, everybody says so, but it’s true)!
Aon’s Assessment Solution provides online tests, questionnaires and gamified assessments for attraction, selection, talent management and development. We operate as part of Aon’s global offering in talent solutions, helping clients achieve sustainable growth by driving business performance through people performance. Aon Assessment Solutions undertake 30 million assessments each year in 90 countries and 40 languages.
Interested?Your contact person is Ruth Haddigan, telephone: +353 87 3662992.
For your application please press the button "Apply now"!